Our objective is to deliver the safest and most pleasurable grooming experience for you and your beloved pets. We are committed to maintaining a hygienic and secure grooming environment, utilizing only professional, top-tier products and equipment. The following policies have been implemented to guarantee the safety and contentment of your pets while under our care. These policies are subject to change, but we make every effort to inform our valued clients of any significant modifications.

 

• Hey, here are some things to keep in mind when you bring your pet to us:
• - Make sure your pet is in a secure kennel or on a leash when you drop them off.
• - Please walk your dog before their appointment. If they need to go potty on our property, clean up after them. We have poop bags if you need them.
• - Let us know if you’re running late. If you’re more than 15 minutes late, we might have to change your appointment or charge you an extra fee.
• - If you don’t show up for your appointment and don’t let us know, you might be charged for the full price of the appointment. You won’t be able to book another appointment until you pay for the missed one.
• - When we tell you your pet is ready for pickup, you have an hour to come and get them. If you’re late, we might charge you a daycare fee.
• If you need to change your appointment time or cancel it, it is required that you give at least a 24 hour notice so that the appointment time can be made available to another client who is on our waiting
• If you miss two appointments without giving a 24 hour notice, you will be required to pre-pay a non- refundable deposit prior to scheduling any future appointments or may be refused any future

 

GROOMING PROCESS:

• All pets must be bathed as part of the grooming process. This is not only for the well-being of your pet, but also to ensure that our grooming tools are not damaged.
• Unless your pet requires a prescribed medicated shampoo, we will use our own products and cannot accept pet parent-supplied products.
• If at any point during the grooming process it is determined that your pet cannot be safely groomed for any reason, services will be halted and you will be contacted to pick them up.
• Ear hair removal is a standard part of the grooming process for dogs that require it. If you prefer not to have your pet’s ear hair removed or if your veterinarian has advised against it, please inform us when you drop off your pet.
• Anal glands may be expressed if it is deemed If you prefer not to have this done, please let us know at drop-off.

 

COAT CONDITION:

• We put your pet’s comfort above all
• Pets with matted coats require extra attention during their grooming session. In the event your pet’s coat is matted, the groomer may have to shave the matts out rather than perform a painful dematting If your pet is severely matted, there is an increased risk for clipper burn, nicks, or cuts to occur. All attempts will be made to prevent this, however in many extreme conditions, it is unavoidable. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed prior to the grooming process that may not have been visible. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. Matted pets take additional time to groom, so there may be an additional dematting fee added on to the regular grooming price if your pet’s coat is matted.

HEALTH & BEHAVIOR:

• Your pet(s) should always be current on all necessary vaccinations, and be healthy to your
• If your pet is in need of medical attention, we reserve the right to bring them to a Vet of our All medical expenses will be covered by the pet’s owner unless informed otherwise.
• You MUST inform us if your pet bites, has bitten, or is aggressive to people, other pets, or specific grooming
• If we deem it necessary for the safety of your pet and us, a muzzle may be
• We may refuse/stop services for such pet(s) at any time before, during, or after the grooming process should the pet exhibit aggressive
• A special handling fee may be added in addition to the regular grooming charges if your pet is excessively aggressive or anxious and requires extra care and
• The pet parent is fully liable for any medical care expenses and damages that result from injuries to groomers, staff, other animals, or damage to
• You required to disclose any heath concerns including fleas, parasites, ticks, infections, or other contagious conditions prior to bringing your pet(s) to this
• If the groomer determines that there is any condition that was not disclosed prior to grooming, services may be halted, you will be contacted about the concern, and the pet(s) will be sent home You may also be charged the regular grooming price if your pet arrives with any of these conditions, even if services were not completed, and may or may not be charged an additional clean- up fee.

 

ACCIDENTS:

• There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible injuries could occur including cuts, nicks, scratches, quicking of nails, etc. Every effort will be made to ensure your pet is groomed as safely as possible. In the event of an accident that requires Veterinarian attention, your pet will be brought to the closest Vet of our choice. Reimbursement of medical care expenses and discounted services will be assessed on a case-by-case